Privacy Policy

Effective Date: 6/12/26

Last Updated: 6/12/26

CloseOut Connect, a brand powered by Liquidation Center ("CloseOut Connect," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what personal information we collect through closeoutconnect.com (the "Site"), why we collect it, how we use and share it, and your choices.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

Information We Collect

Information You Provide

• Contact and account details, including your name, email address, phone number, and billing and shipping addresses.
• Order information, including items purchased, order history, and communications with us.
• Payment information processed through our payment providers.
• Optional information such as reviews, survey responses, marketing preferences, and customer support communications.

Information Collected Automatically

• IP address, browser type, device information, pages viewed, and referring URLs.
• Cookie and tracking technology information as described below.

We collect only the information necessary to operate the Site, fulfill orders, and provide customer support.

Why We Use Your Information

We use personal information to:

• Process, fulfill, ship, and support your orders.
• Generate shipping labels and provide tracking updates.
• Process payments and prevent fraud.
• Handle returns, refunds, and warranty claims.
• Respond to customer service inquiries.
• Send order confirmations, shipping notices, and other transactional communications.
• Send marketing communications where you have provided consent.
• Improve the Site, products, and customer experience.
• Meet legal, accounting, and tax obligations.

Consent

We collect, use, and disclose personal information with your consent, except where permitted or required by law.

You may withdraw consent for non-essential uses, including marketing, at any time, subject to legal and contractual obligations.

How We Share Information

We do not sell your personal information. We share information only as necessary to operate our business and fulfill orders.

• Shopify — hosts the Site and processes orders.
• Shopify Payments and financial institutions — process payments and refunds.
• Ship123 — generates shipping labels and assists with fulfillment.
• Webkul — provides supplier fulfillment functionality and shares only the information needed to ship your order.
• Google Analytics — helps us understand Site performance and visitor behavior.
• Meta Pixel — helps measure and improve advertising effectiveness.
• Mailchimp and Shopify Email — send transactional and marketing communications.
• Government authorities or legal parties where required by law.
• Successor organizations in connection with a merger, acquisition, or sale of assets.

Service providers are required to protect personal information and use it only for the services they provide to us.

International Handling and Storage

Some service providers may process or store information outside your province or outside Canada, including in the United States.

Where this occurs, we take reasonable steps to ensure your information remains protected.

Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law.

When information is no longer required, it is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, maintain your shopping cart, analyze Site performance, and support advertising activities.

Google Analytics and Meta Pixel may be used for analytics and advertising purposes where permitted.

You can control cookies through your browser settings, although disabling certain cookies may affect Site functionality.

Marketing Communications (CASL)

If you opt in, we may send promotional emails or SMS messages through Mailchimp and Shopify Email in compliance with Canada's Anti-Spam Legislation (CASL).

Every marketing communication includes an unsubscribe option, and you may opt out at any time.

Transactional communications regarding your orders are not considered marketing messages and may still be sent.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for non-essential processing.
• Ask questions or make a complaint regarding our privacy practices.

We will respond to requests within the timeframes required by law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children

The Site is not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will remove it.

Contact — Privacy Officer

CloseOut Connect — Privacy Officer
100-310 Hanna St E
Windsor, ON N8X 4W6

Phone: (519) 566-1553
Email: info@closeoutconnect.com

Changes to This Policy

We may update this Privacy Policy from time to time.

The "Last Updated" date at the top of this page reflects the most recent version. Any material changes will be posted on this page.